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Skill Group BA Testing - US
Relevant Experience New/Recent Graduates
City Chicago
State/Province Illinois [IL]
Country United States [US]
Location for Website Chicago, IL
Position Title Behavioral Analytics - Associate Consultant
Job Description The Behavioral Analytics Associate Consultant will be part of the Behavioral Analytics™ group, responsible for helping our clients derive the maximum value from the Behavioral Analytics™ solution. The Behavioral Analytics Associate Consultant conducts daily reporting and call classification quality assurance in addition to providing daily support of existing clients. More specifically, the Behavioral Analytics Associate Consultant will analyze speech mined calls to build and verify the accuracy of existing call classification rules, research and identify patterns for new insights, actively monitor client data to spot trends or potential issues, create various ad-hoc analyses for the eLoyalty management, and assist clients in the definition of change requests. Additional responsibilities based on skills and interest could include assisting in solution demonstrations or training sessions given to clients.

The Behavioral Analytics Associate Consultant position is an entry level role typically suited for recent graduates with little or no prior work experience. All Behavioral Analytics Associate Consultants receive initial training, followed by division or department specific training over varying lengths of time. The goal of our training program is to provide the Behavioral Analytics Associate Consultant with the knowledge and skills necessary to become an integral member of the Behavioral Analytics™ group. The ideal candidate is someone who is looking for, and is capable of, rapid career progression. With the growth of our solution and client base, there are a variety of career paths available within the Behavioral Analytics™ group. Employees in this role are expected to identify an appropriate career path and work with their manager towards quickly advancing down that path.
Required Skills/Experience eLoyalty is looking for candidates with a Bachelor’s degree with an emphasis on coursework of a quantitative and analytical nature.
Desired Skills/Experience Ideal Candidate:

  • Analytical: Comfortable analyzing and interpreting data
  • Operations minded: Regularly looks for ways to gain efficiencies; values consistency and reliability
  • Detail oriented: Values and appreciates “getting it right” as opposed to just “getting it done”; holds themselves to high standards
  • Adept time-manager: Able to work efficiently in a high-growth environment often filled with multiple work requests from multiple sources, both internal and external; organized and methodical
  • Strong communicator: Strong communication skills. Has the ability to make the complex succinct and simple, clarity of thought extremely valued
  • Structured thinker: Capable of providing structure and order to what is often a vast amount of information. Successful candidates do not get lost in the details and can easily “see the forest instead of the trees”; organizes thoughts and activities in a logical manner
  • Problem solver: Energized by dissecting and deriving solutions to business or technical problems; has the ability to think “out of the box” and suggest multiple approaches; has the ability to integrate new information to create additional insights
  • Entrepreneurial: Able to function well in a fast-paced, somewhat unstructured environment; comfortable with autonomy and self-prioritizing activities; maintains a customer-focused attitude; strong self-motivated work ethic with a “do whatever it takes” mentality
  • Team player: Thrives on engaging in discussion with colleagues to develop impactful solutions; reaches out proactively to others for input; works as a thought partner with others, not just as a receiver and executor of tasks
  • Results oriented: The successful candidate is always asking “so what?”; can synthesize rather than just summarize; activities must lead to actions which leads to measurable results for our clients and our firm
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    Company Skills We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.
    Summary Text eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement. With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty's offerings include Behavioral Analytics™, Integrated Contact Solutions and Consulting Services, aligned to enable focused business transformation. For more information about eLoyalty, visit www.eloyalty.com. eLoyalty is an Affirmative Action/Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, ancestry, disability, medical condition, sexual orientation, domestic partner status or Vietnam Era Veteran status.

    Questions
    Any questions regarding the position should be communicated to Patrick Stearns, Recruiter, patrick_stearns@eloyalty.com
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